Chorum Features
Make better customer decisions
Chorum informs where to prioritize work items by analyzing your current customer’s value based on existing pricebooks. Plan work based on the best ROI & execute through full kanban functions and manage project resources and progress reporting
Churn Probability Score
Chorum’s distinct Churn Probability Score provides a truly unique insight into customer health. Factor in Customer lifetime value, service desk interaction and resolution, Net Promoter Score, buying history, and many other additional elements for comprehensive insights.
Enable retention efforts with objective, quality insights to know which conversations to have with customers, and when.
Consume from your Cases object
Consume issues/tickets/incidents and cases directly from Sales or Service Cloud
Avoid duplicate work, and keep activity about a case all the way through to delivery in your CRM, ensuring customer facing teams are kept up to date automatically.
Pipeline & Retention
Get visibility and analyze current customers and opportunities by value and by your products.
Look at blockers in your pipeline where prioritization of work could enable sales
Assess customer retention risk, and use the information for prioritisation and planning
Risk
With Chorum, you can better identify risk across your business, project and product.
We also provide powerful tools to help you monitor and report on risks, keep them visible, and track progress and dependencies for open risks.
Prioritise
Chorum provides the tools for business intelligence in prioritising work, by giving visibility of real world data residing in Sales and Service Cloud.
Complex algorithms in Chorum tell a new type of story.
Value of your customer to your business (retention and customer satisfaction)
Value of all customers that could benefit from prioritisation (retention and customer satisfaction)
Value of opportunities in Pipeline that you seek to unlock. (Pipe)
Issues open by Product type
Risk view within prioritisation
Plan and manage sprints
Utilise Sprint features and Kanban to manage Agile project delivery, including sub-boards and QA gates
Share issues across multiple boards and incorporate a dependency and risk view into your project or sprint – all while ensuring users only see what’s relevant to them.
Capacity and Velocity
With Chorum you can boost productivity across teams by tracking capacity through smart workflows.
You’ll get a comprehensive understanding of work status, team capacity and delivery efficiency of individual team members.
Allocate resources and gain visibility on activities and progress
Multidisciplined
Chorum enables unique workspaces, meaning controls and permissions are kept within specific business areas and roles.
You can also customise workflow to each group without sacrificing collaboration.
Do more with Chorum
We extend the Salesforce Sales and Service Cloud features, ensuring key data is kept where it should be
