How it works

Built for CSMs by CSMs, Chorum is a churn reduction platform that empowers Customer Success with clear data, prioritized actions and new revenue opportunities.

 

We know there’s no one-size-fits all solution

Chorum goes beyond agile delivery. Our solution brings organisations and key stakeholders closer and offers benefits to all.

Instead of isolating stakeholders with varying assets, we let you capture, anticipate and display the most crucial information to each user.

Get started easily, get data easily

Implemented in hours, Chorum’s easy-to-use dashboard delivers cross-departmental visibility of your Salesforce customer data, so you can easily assess, track and mitigate business risk.

One Salesforce platform with integrations to existing management tools (i.e. Jira)

All customer data, history and extended CRM features in one place

Key SaaS metrics (i.e. NRR & LTV) and Chorum’s Churn Probability Score at a glance

 

Prioritise actions based on business value

Chorum’s dashboard ranks tasks based on impact and tracks progress in real-time, so you can resolve competing priorities, align cross-department teams and act decisively with data-driven authority.

Customizable dashboard view of churn risk, retention metrics and work prioritization

Workflow templates for onboarding, QBR prep, warming quiet customers and more

Priority actions filtered by selected criteria (i.e. # impacted customers, ACV, risk profile)

 

Reduce churn and expand revenue

Chorum’s clearly-defined workflows enable Customer Success to make confident decisions that improve customer satisfaction, mitigate churn risks and unearth new revenue opportunities.

Increased CSAT and NPS increases renewals and upsell potential

Expansion revenue found in work backlog, support tickets and more

All CS team actions logged and analyzed on the platform for future efficiencies

The traditional way vs the Chorum way

WITHOUT CHORUM

  • Scattered customer data

  • Struggling with revenue and customer needs

  • ‘Urgent’ requests from all departments

  • Internal pushback

  • CSM frustration and burnout

  • Unforeseen churn and hidden revenue

WITH CHORUM

  • All key customer data in one place

  • Satisfying revenue and customer needs

  • Prioritized actions based on business value

  • Data-driven authority

  • CSMs voice amplified

  • All churn risks and new revenue Identified