Empower Customer Success. Prioritize actions. Expand revenue.
Built on Salesforce, CSMs use Chorum to uncover data blindspots, prioritize impactful actions, reduce churn and unearth new revenue opportunities.
In a downturn, up to 95% of SaaS revenue comes from upsells and renewals.
Customer Success teams are now revenue-critical, but they’re overwhelmed and under-resourced.
Built by CSMs for CSMs.
Chorum’s easy-to-use Salesforce integration enables Customer Success to view key data, prioritize daily workflows and act decisively to reduce churn.
InsightLens
See all key Customer Success metrics in one place. Chorum consolidates all your Salesforce customer data into one visible and trackable dashboard, so you can easily assess and mitigate business risk.
PriorityPrism
Prioritize your actions based on business value. Chorum analyzes key Customer Success metrics and ranks actions on a dashboard, so you can resolve competing priorities with data-driven authority.
SuccessPath
Act quickly, decisively and effectively, every time. Chorum empowers CSMs to make swift impactful decisions and tracks progress in real-time, so you can respond effectively to current and future risks.
See clearly. Prioritize effectively. Act decisively.
Chorum enables Customer Success Managers to achieve their customer satisfaction and revenue goals by making data-driven decisions, prioritizing key tasks and acting based on evidence.
By empowering Customer Success to be successful with customers, you can :
Prioritize daily CSM actions based on customer value
Reduce and mitigate churn using your existing data
Unearth new revenue in support tickets
Improve CSM productivity, morale and retention
Increase customer satisfaction and spend
Enhance key SaaS metrics, including NRR, ARR and LTV
95%
In a downturn, almost all of SaaS revenue comes from upsells and renewals.
62%
Of SaaS companies expect customer success to take on revenue responsibility.
25x
Cost of acquiring a new customer than keeping an existing one.
“Chorum is worth its weight in gold. As a human-centred Salesforce solution, Chorum’s data insights and prioritized workflows enable our teams to turn risk into revenue potential,” M Miller, Director, 8Squad
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For executives
Amplify Customer Success impact. Empower your CSMs to reduce churn and expand revenue using existing customer data and evidence-based decisions.
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For CSMs
Make an impact everyday. Get the right information, prioritize the right customers and make the right decisions with an easy-to-use dashboard at your fingertips.